FAQs

HOW OLD DO I HAVE TO BE TO ORDER FROM GUPTT?

In line with Indian law you must be over 18 years of age to purchase from Guptt. 

IS IT LEGAL TO BUY SEXUAL WELLNESS PRODUCTS IN INDIA?

The simple answer is YES. The law only prohibits the sale and purchase of any products or packaging which objectify nudity. All the products stocked on our site are completely legal to purchase and don't objectify nudity in any way. 

WHY DON'T YOU STOCK CHEAP PRODUCTS LIKE OTHER INDIAN RETAILERS?

Unfortunately the market is saturated with cheap plastic products which are often made of unsafe materials and possibly even illegal to purchase. All of our products are hand selected to make sure you're getting the very best pleasure, safety and quality. If it's not good enough for us, it's not good enough for you. 

WILL MY PARCEL BE DISCREET?

Of course! What happens in your bedroom is nobodies business, we aim to keep it that way. 

HOW LONG DOES IT TAKE FOR MY PARCEL TO ARRIVE?

All orders placed before 3pm (Mon-Fri) are shipped on the same day. You should expect your parcel within 3-5 working days of dispatch, which is fully trackable.

If you order an item that is on pre-order or out of stock, your entire shipment will be held and sent out together once the said item is available. 

WHAT ARE YOUR SHIPPING COSTS?

Please see our shipping page for more information.

WHERE WILL MY PARCEL BE SHIPPED FROM?

We ship all parcels from the UK. This allows us to offer the very best product and service. 

ARE ALL TAXES AND DUTIES INCLUDED?

Yes! so there are no hidden costs. 

DO I HAVE TO DEAL WITH CUSTOMS CLEARANCE?

Nope, we take complete charge of the clearing process. However our courier will contact you to confirm your ID to fulfil the KYC (Know Your Customer) requirements.  

WHAT IS YOUR RETURN POLICY?

Please visit our Return Policy page for detailed information.   

WHERE DO I STAND IF MY PRODUCT BECOMES FAULTY? 

All of our vibrating products come with a 1 year manufacturers warranty. All defects are eligible for a one-time replacement within 1 year of purchase. Please note this doesn't cover faults from misuse.